Helpdesk 101

Getting started with the helpdesk software

I created a ticket, when can I expect an answer?

Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I can't find an answer in the knowledge base, what should I do?

If you cannot find the help article you need then please create a new ticket and we will get back to you as soon as possible.
Who Do I Call For Help?

Please refer to the document below on who you can call for support for specific CVSD supported programs.